Jason nodded sympathetically. „I get it. Writing these kinds of emails can be tricky. Why don’t you start by explaining the situation clearly, then suggest a solution? That way, you’re being transparent but also showing that you’re on top of things.”
Sarah considered Jason’s advice. She realized that her approach had been too focused on trying to sound perfect, rather than simply communicating the facts. Taking a deep breath, she started typing:
„Dear Mr. Thompson,
I hope this message finds you well. I wanted to inform you about a recent development in our project. We encountered an unexpected issue with one of our key suppliers, which has unfortunately caused a delay in our timeline. However, I have already reached out to a backup supplier, and we should be able to get back on track within the next two days.
Please let me know if you have any questions or would like to discuss this further.
Best regards, Sarah”
Jason glanced over her shoulder and smiled. Sarah read through the email and felt a wave of relief. It was clear, polite, and professional. She wasn’t hiding the problem, but she was also taking responsibility and offering a solution.
Jason glanced over her shoulder and smiled. „Looks good, Sarah. You nailed it.
Feeling much better, Sarah hit „Send” and leaned back in her chair. She realized that the key to writing effective emails wasn’t just about choosing the right words, but also about being clear and straightforward. In the end, it was more about communication than perfection.
Later that afternoon, she received a reply from Mr. Thompson:
„Thank you for the update, Sarah. I appreciate your quick action to resolve the issue. Keep me posted on any further developments.”
Sarah smiled. The email had gone better than she expected. From then on, she approached her emails with more confidence, knowing that clear communication was always the best strategy.
Użyteczne zwroty
No matter how hard she tried, she couldn’t find the right words.
Bez względu na to, jak bardzo się starała, nie mogła znaleźć właściwych słów.
The project she was managing had hit a snag.
Prowadzony przez nią projekt napotkał trudności.
Sarah knew she needed to strike the right balance in her tone.
Sarah wiedziała, że potrzebuje znaleźć właściwą równowagę, jeżeli chodzi o ton maila.
That way, you’re being transparent but also showing that you’re on top of things.
W ten sposób, jesteś transparentna i pokazujesz, że masz wszystko pod kontrolą.
I have already reached out to a backup supplier.
Zwróciłam się już do rezerwowego dostawcy.
We should be able to get back on track within the next two days.
Powinniśmy nadrobić zaległości w ciągu dwóch dni.
Looks good, Sarah. You nailed it.
Wygląda dobrze, Sarah. Trafiłaś w dziesiątkę
Keep me posted on any further developments.
Informuj mnie na bieżąco o dalszym rozwoju wypadków.
Słownik
Approachable – Friendly and easy to talk to.
Mr. Thompson is very approachable, so Sarah felt comfortable discussing the issue with him.
Balance – A situation in which different elements are equal or in the correct proportions.
Sarah needed to find the right balance between being professional and approachable.
Competent – Having the necessary skills and knowledge to do something successfully.
Sarah didn’t want to appear incompetent when explaining the project delay.
Consider – To think about something carefully before making a decision.
Sarah considered Jason’s advice before rewriting her email.
Development – A new event or change that is likely to affect a situation.
Sarah informed her boss about the recent development in the project.
Expect – To believe that something will happen or is likely to happen.
Sarah expected a response from Mr. Thompson by the end of the day.
Issue – An important topic or problem that people are discussing or debating.
The team encountered an issue with their key supplier, causing a delay.
Polite – Having or showing good manners and respect for other people.
Sarah made sure her email was polite and respectful.
Professional – Relating to or connected with a profession.
Sarah needed to maintain a professional tone in her email.
Relief – A feeling of reassurance and relaxation following release from anxiety or distress.
Sarah felt a huge relief after sending the email.
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